In this episode of the Franchise My Business podcast, Kevin Oldham shares why exceptional service will be the reason why customers keep coming back in 2023. The fact is that there are fewer business opportunities, so the key is to win those deals that DO come through with a standout service.
HIGHLIGHT QUOTES
With fewer business opportunities, you need to deliver exceptional service – Kevin: “The name of the game here is if we’re going to have fewer people walk in our doors, is to try to educate them about our other products and services and increase the ticket amount or lifetime value of the customers that continue to come back.”
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